Reservation Cancellations


All cancellations must be submitted in writing by filling out a cancellation form
. The date that the written notice of cancellation is received will determine the applicable cancellation fees. NO EXCEPTIONS WILL BE MADE. Please contact the Cloud 9 Adventures Travel Team to receive a cancellation form. Please fax back your cancellation form to (561) 368-8923 or send via email to cancellations@jamcruise.com.

Cancellations are only accepted from the Lead Passenger with the understanding that the entire reservation will be cancelled.  We do not accept individual passenger cancellations.

Every cancellation will be assessed a $75 cancellation administrative fee (per person based on occupancy) once the reservation is confirmed.  If you are canceling a two person cabin there will be a $150 fee, a three person cabin will be $225, and a four person cabin will be $300. Additional penalties will apply according to the schedule listed below.

Pre-Book Cancellations (Un-Redeemed Pre-Book tokens ONLY)

Now through May 31, 2014 you will receive a refund of your pre-book deposit minus a $50 administrative fee

If you Cancel:

Between Now through June 26th, 2014 you will receive a refund of your deposit minus a $75 per person cancellation administrative fee

Between June 27th through August 7th, 2014 you will receive a 75% refund less a $75 per person cancellation administrative fee

Between August 8th through September 17th, 2014, you will receive a 50% refund less a $75 per person cancellation administrative fee

Beginning September 18th, 2014, Jam Cruise 13 becomes Non-Refundable.

Because of the unique nature of the event,  Jam Cruise 13, LLC has a very strict cancellation policy. Jam Cruise 13, LLC HIGHLY recommends that all passengers purchase travel insurance.

There will not be any refunds given for unused tickets, cancellations received after September 17, 2014, for those who do not show up on time for the event or for any reason after the start of Jam Cruise 13.